Coverage for every kind of conversation
Run one service or all of them. Every engagement is staffed with the mix of AI agents and human specialists the work actually calls for — and all of it lands back in your systems.
A support desk that never closes
Your customers call, chat, email, and text — usually outside the hours you're staffed for. We answer on every channel, in your brand voice, using your policies and knowledge base.
- First-contact resolution on order status, account questions, billing, troubleshooting, and returns.
- Tiered escalation — AI resolves the routine, a human specialist takes anything sensitive or unresolved.
- Ticket hygiene with every interaction logged, tagged, and summarized in your helpdesk.
- SLA reporting on response time, resolution rate, and CSAT, reviewed with you weekly.
Channels covered
Inbound and outbound, warm transfer to your team
On-site widget or your existing chat tool
Shared inbox triage, drafting, and resolution
Two-way texting, reminders, and confirmations
Answer first. Win more.
Speed decides most deals. When a lead comes in — form fill, missed call, ad click, referral — we respond in under a minute, qualify against your criteria, and hand your closers a warm conversation instead of a cold list.
- Speed-to-lead outreach across call, text, and email within 60 seconds of a new enquiry.
- Qualification using your scoring rules — budget, timeline, fit, authority, whatever you define.
- Calendar booking straight onto the right rep's availability, with reminders to cut no-shows.
- Live transfer to a closer when a qualified lead is ready to talk right now.
A qualified handoff includes
- Full transcript and call recording
- Qualification answers mapped to your CRM fields
- Intent summary and recommended next step
- Booked appointment with confirmation sent
- Source attribution back to the campaign
The follow-up that always happens
Most revenue leaks in the gap between "we'll get back to you" and actually getting back to them. We run that cadence on schedule, every time, without adding to anyone's to-do list.
- Quote and proposal chases on a cadence you approve, escalating to a human at the right moment.
- Renewals and reactivation — contract dates, lapsed accounts, and dormant customers worked systematically.
- No-show and cancellation recovery to rebook before the opportunity cools.
- Post-service check-ins that surface issues early and generate reviews and referrals.
Example cadence
| Day 0 | Quote sent — confirmation call and text |
| Day 2 | AI check-in call, questions answered |
| Day 5 | Human specialist call for open objections |
| Day 12 | Final offer follow-up, or route to nurture |
| Day 45 | Win-back attempt with updated pricing |
Backup for the hours you can't cover
Keep your in-house team on what they do best. We take the spillover — nights, weekends, holidays, seasonal spikes, and the days half the team is out.
- Overflow routing that catches calls after a set ring time or queue depth.
- After-hours and weekend answering with your escalation and emergency rules.
- Seasonal surge capacity that scales up for a campaign or a busy quarter, then back down.
- Business continuity so an outage, a storm, or a sick week never means a dead line.
Also available
- Virtual reception — call screening, routing, and message taking
- Appointment desk — booking, rescheduling, and reminder runs
- Back-office tasks — data entry, CRM cleanup, order processing
- Outbound campaigns — surveys, waitlists, and event invitations
Built to fit your operation
Every engagement runs on your rules, your systems, and your standards — not a generic script.
Compliance-aware
Consent capture, call recording disclosures, PCI-safe payment handling, HIPAA and SOC 2 aligned workflows, and role-based access to every transcript.
Connected to your stack
Salesforce, HubSpot, Zendesk, Zoho, ServiceTitan, Shopify, Slack, Google and Microsoft calendars — plus webhooks and an API for anything custom.
Measured openly
A live dashboard for volume, resolution, conversion, and sentiment — with recordings and transcripts you can audit any time.
Not sure which pieces you need?
Send us a week of call volume and what's falling through. We'll come back with a staffing plan and a straight answer on what it costs.