More conversations.Stronger relationships.
CONVERSYNC gives your company a complete customer conversation team — AI agents that handle volume around the clock, and trained human specialists who step in when the moment matters. Support, sales, follow-up, and everything in between.
Live in 2–3 weeks. No new phone system. Works with the CRM and helpdesk you already run.
Missed calls are missed revenue
Most teams don't lose customers to competitors. They lose them to voicemail, to a follow-up that never happened, and to a queue nobody staffed at 7pm.
Calls go unanswered
Volume spikes, lunch breaks, and after-hours calls send buyers straight to voicemail — where most of them never leave a message.
Follow-up slips
A quote goes out, the day gets busy, and nobody circles back. The deal doesn't die loudly — it just goes quiet.
Notes never make it in
Conversations happen, but the CRM stays empty. The next rep starts from zero and the customer repeats themselves.
One team for every conversation
Pick the channels and the work you want covered. We staff it with the right mix of AI and people, and run it as an extension of your brand.
Customer Support
Inbound calls, chat, email, and SMS answered in your tone, with your policies — 24/7 if you want it.
Sales & Qualification
Speed-to-lead responses in under a minute, qualification against your criteria, and booked appointments on your calendar.
Follow-Up & Retention
Quote chases, renewals, no-show recovery, and win-back campaigns that run on schedule instead of on memory.
Overflow & After Hours
We pick up what your team can't — peak hours, weekends, holidays, and the calls that come in at 2am.
Automation where it helps. People where it counts.
You shouldn't have to choose between a bot that frustrates customers and a headcount plan you can't afford. CONVERSYNC runs both on one workflow.
AI agents handle
- Instant pickup — no hold music, no queue
- Order status, balances, hours, and FAQs
- Lead capture and qualification at any hour
- Appointment booking and reminders
- Outbound follow-up at volume
- Call notes, summaries, and CRM updates
Human specialists handle
- Escalations and upset customers
- Complex or high-value sales conversations
- Judgment calls and exceptions to policy
- Sensitive accounts and regulated disclosures
- Anything the customer asks a person for
- Quality review of what the AI handled
Handoffs are warm, not cold — the specialist picks up with the full transcript and account history already on screen.
What good coverage looks like
Typical outcomes for teams in their first 90 days on CONVERSYNC.
Coverage across calls, chat, SMS, and email
Median speed-to-lead on new inbound enquiries
Of conversations logged, summarized, and searchable
From kickoff to live on your lines
Live in four steps
No rip-and-replace. We build around the stack and the scripts you already have.
Discovery
We map your call types, hours, escalation rules, and the systems your team works in today.
Build
We write the playbooks, train the AI on your knowledge base, and connect your CRM and helpdesk.
Pilot
We go live on a slice of volume with humans reviewing every interaction, then tune from real calls.
Scale
Coverage expands to full volume with a named account manager and weekly performance reporting.
Teams that stopped missing calls
"We were sending about a third of our evening calls to voicemail. Now they get answered, qualified, and booked before we're back at our desks."
"The handoff is what sold us. Customers don't feel like they've been passed to a stranger — the specialist already knows the whole story."
"Follow-up used to depend on whoever remembered. It runs on its own now, and our CRM is finally accurate."
Every conversation. Perfectly synced.
Tell us what's slipping through — after-hours calls, stalled follow-up, a support queue that never clears — and we'll show you exactly how we'd cover it.