Pay for coverage, not for headcount
Plans scale with conversation volume and how much human time you want in the mix. No per-seat licenses, no minimum staffing commitments, no charge for the calls we never had to escalate.
Essential
For small teams that mainly need calls answered and follow-up that happens.
Up to 500 conversations
- AI voice, chat, and SMS coverage 24/7
- Business-hours human escalation
- Appointment booking and reminders
- One CRM or helpdesk integration
- Call recordings, transcripts, and summaries
- Monthly performance report
Growth
For teams running support and sales together who need people on the harder calls.
Up to 2,000 conversations
- Everything in Essential
- 24/7 human specialist escalation
- Outbound follow-up and win-back campaigns
- Speed-to-lead response under 60 seconds
- Unlimited integrations plus webhooks
- Named account manager, weekly review
- Live performance dashboard
Enterprise
For high-volume or regulated operations that need a dedicated, contracted team.
Unlimited conversations
- Everything in Growth
- Dedicated specialist team, named roster
- Custom compliance and security review
- Contractual SLAs with service credits
- Multilingual and multi-region coverage
- Custom reporting and data residency options
- Quarterly business reviews
A conversation is one complete interaction across any channel, however many messages it takes. Indicative pricing — your quote depends on volume, hours, and the human-to-AI mix.
What's included
| Capability | Essential | Growth | Enterprise |
|---|---|---|---|
| AI coverage | 24/7 | 24/7 | 24/7 |
| Human specialists | Business hours | 24/7 | Dedicated team |
| Channels | Voice, chat, SMS | All, multilingual | |
| Outbound campaigns | — | Included | Included |
| Integrations | 1 | Unlimited | Unlimited + custom API |
| Reporting | Monthly | Live dashboard + weekly | Custom + quarterly review |
| Account management | Shared | Named manager | Named team |
| SLA | Target | Contractual | Contractual + credits |
| Onboarding | 2 weeks | 2–3 weeks | Scoped |
Pricing questions
Is there a setup fee?
Onboarding is included on all plans. Enterprise engagements with custom integrations or compliance review are scoped separately and quoted upfront.
What if we go over our conversation volume?
Overage is billed at a flat per-conversation rate set in your agreement — no surprise tier jumps. If you run over consistently, we'll move you to the plan that costs less.
Are we locked into a contract?
Essential and Growth are month-to-month after an initial 90-day term. Enterprise agreements are typically annual with negotiated terms.
Can we run a pilot first?
Yes. Most clients start with a 30-day pilot on one slice of volume — after-hours calls or a single follow-up campaign — and expand from there.
Do you charge more for human-handled calls?
No. Human escalation is part of your plan, not a metered add-on. We'd rather you escalate when a customer needs a person than avoid it to save money.
Get a quote built on your numbers
Send us your call volume, hours, and what's slipping. You'll get a staffing plan and a firm price — usually within two business days.